Frequently Asked Questions


The recommended pressure is between 12-15 PSI. Exceeding this amount might caused damage to the iSUP.

Firs thing first; stand up straight and hold either your left or your right arm up, now position your paddle next to you and adjust the height of the paddle so the handle (t-bar) is at the same height of your wrist. See this picture for more details.

Once you have you paddle at the right height, see this image for the proper way of using your paddle. Basically the blade has to face forward (away from you) and not backwards.



Most orders ship out within 2-3 business days. However, during the holiday season or promotional periods, we may experience a slightly prolonged fulfillment window. We will work our hardest to get orders out as soon as we possibly can.

Our standard shipping service is UPS Ground service. Most orders arrive at their destination within 7 business days of the initial scan. See more shipping details here. 

If you purchased express shipping it will typically arrive within 5 business days of the initial scan.

Domestic orders (US ONLY) We currently offer free standard shipping on all of our products. 

Expedite shipping is available for certain products (US only) and it cost a flat fee of $34.99

Shipping rates for International orders (outside of the US) may vary depending on the destination and this will be calculated at the checkout page. The rate is calculated base on destination, size and weight of our products.

Expedite shipping for International orders (outside of the US) may be available for certain products and the rate will also be calculated base on destination, size and weight of our products at the checkout page.

Please note: If your country is not showing up on the checkout page, feel free to reach out for accommodations.   

Once we ship your order, you will be automatically notified that it has left our facility via email. This email will also contain a tracking number and a direct link to track your package for your convenience.

Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as “delivered”, but you haven’t received it, be sure to check with your neighbors or other members of your household. We’ve seen it take up to 2 days for a package to arrive that showed it was already delivered.

The package may have been delivered to a secure location if you were not available at the time of delivery.

If you still can’t locate it, send us a note at and we’ll be happy to help.


Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. The list of locations that we ship to and the associated shipping rates can be accessed in the drop-down menu at checkout.

No. Any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order. If you have any questions regarding this process, please send us a note at

Ordering & Payment

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please email us at We will provide detailed instructions on how to process the exchange or return. 

For more information see our full Return & Exchange Policy

Orders may be modified or canceled before they have been shipped. Once they have shipped, we cannot change order details or cancel them. 

If your order has not shipped, please contact us at to make changes.

We currently accept credit cards (processed via Stripe), PayPal, Google Pay, and Apple Pay. All of our payment processors are secure and safe, and we do not have access to or store your payment data.

Accounts & Subscriptions

Accounts are used to store your addresses, payment information, and order history to give you an easy way to order quickly, track your orders, and other things. To create an account, simply click My Account at the top of any page and fill out the registration form to have your password emailed to you.

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To unsubscribe, simply click the unsubscribe button at the bottom of any email we send you.

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