Most orders ship out within 2-3 business days. However, during the holiday season or promotional periods, we may experience a slightly prolonged fulfillment window. We will work our hardest to get orders out as soon as we possibly can. When your order ships, you’ll get a notification with tracking.
When your order ships, we send an automated shipping notification that includes the tracking number and tracking link. If you created an account at checkout, you can also see your order status in your account by clicking My Account at the top of this page.
Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as “delivered”, but you haven’t received it, be sure to check with your neighbors or other members of your household. We’ve seen it take up to 2 days for a package to arrive that showed it was already delivered.
The package may have been delivered to a secure location if you were not available at the time of delivery.
If you still can’t locate it, send us a note at email@example.com and we’ll be happy to help.
Orders may be modified or canceled before they have been shipped. Once they have shipped, we cannot change order details or cancel them.
If your order has not shipped, please contact us at firstname.lastname@example.org to make changes.
Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please email us at email@example.com. We will provide you with a detailed instruction on how to process the exchange or return.
Detailed Return & Exchange policy.
All of our iSUP comes with a manual hand air pump. This pump has a gauge in the top part. See this picture for details. As you are pumping air into the iSUP, the gauge will start moving, once it reaches between 12-15 PSI it means that is ready to go. We recommend to pump your iSUP between 12-15 PSI. Exceeding this pressure might cause damage to the iSUP.
If you input the incorrect address at checkout, the best thing to do is call UPS customer support to update the address with them before the item arrives. If the package is returned to us, we will have to ask you to cover the shipping for the replacement order.
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7:00 AM – 6.00 PM
Monday – Saturday
333 Palos Verdes Blvd. #27
Redondo Beach, CA 90277